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Get the support you need to make the most of CitoHR. Our team is ready to help you succeed.
Contact Information
Get in touch with our team for personalized support, demos, or any questions about CitoHR.
Email Us
hello@citosoft.co.uk
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Support
Email & WhatsApp
Comprehensive support through email and WhatsApp
Chat with us on WhatsApp
Get instant answers to your support questions. Our team is ready to help you with CitoHR.
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How Can We Help?
Choose the support option that works best for you
Email Support
Send us an email with your question or issue. We'll respond within 24 hours during business days.
WhatsApp Support
Message us on WhatsApp for quick help with questions, issues, or account support.
Frequently Asked Questions
Quick answers to common support questions
How quickly will I receive a response?
We aim to respond to all support requests within 24 hours during business days (Monday-Friday, 9 AM - 6 PM GMT). For urgent issues, please mark your email as "URGENT" in the subject line.
What information should I include in my support request?
Please include your account email, a clear description of the issue, any error messages you're seeing, and steps to reproduce the problem. Screenshots or screen recordings are also helpful.
How do I follow up on my support request?
Reply to our email or continue the same WhatsApp conversation. Include your account email and any new details so we can pick up where we left off.
Is there a knowledge base or documentation?
Yes — our documentation covers guides, tutorials, and troubleshooting. For anything not covered there, contact us via WhatsApp or email.
What if I need immediate assistance?
Message us on WhatsApp for the quickest response, or mark your email as "URGENT" and include "CRITICAL" in the subject line. We'll prioritise these requests.
Still need help? Our support team is here for you.