HR operations
A staff handbook people can find
Publish the policies a UK employer is asked about every week. Keep one current version, and a record of who has read it. The AI assistant should answer from those documents, not from the open web.
What a UK policy library needs
A small employer is usually asked for the same five documents: the staff handbook, the sickness policy, the disciplinary and grievance procedure, the holiday rules, and the expense rules. Policy management is the place those documents live, with a record of which version each person has read.
Staff handbook
Keep one current handbook rather than a folder of old PDFs. When you change the sickness reporting rule or the holiday carry-over rule, publish a new version and ask people to acknowledge it. The previous version stays on file so you can show what the rule was on a given date.
Sickness, disciplinary and expenses
These are the policies people look up when something has already gone wrong. Write the reporting deadline for sickness, who approves an expense, and the steps in a disciplinary or grievance. CitoHR stores the acknowledgement against the employee. It does not decide the outcome of a disciplinary, and it does not replace advice from a solicitor or Acas.
A chatbot that only knows your policies
Employees ask questions such as “How do I report sickness?”, “Can I carry holiday into next year?” and “Who approves an expense over £100?”. The assistant should answer from the policies you published. If the document does not say, it should say so, rather than invent an employment-law answer.
Try Policy Management with your own team
CitoHR is free for up to five people. Paid plans start at £2 per person, with no setup fee.