Troubleshooting
Find solutions to common issues and get help when you need it.
Login Issues
If you're having trouble logging in, try the following:
- Clear your browser cache and cookies
- Try using a different browser
- Reset your password using the "Forgot Password" link
- Check that your account is active and not suspended
Payroll Processing Errors
Common payroll issues and solutions:
- Verify all employee tax codes are up to date
- Check that salary information is correctly entered
- Ensure bank account details are valid
- Review error messages in the payroll processing log
Data Import Problems
If you're experiencing issues importing data:
- Download and use the latest CSV template
- Check that all required fields are filled
- Verify date formats match the template requirements
- Review the import error log for specific issues
Performance Issues
If the application is running slowly:
- Check your internet connection
- Clear your browser cache
- Try using a different browser
- Disable browser extensions that might interfere
Getting Additional Help
If you can't find a solution here:
- Contact our support team at support@citosoft.co.uk
- Visit our Support Center
- Check the FAQ section